2010. this is a private law case about consumer protection. it touches jurisdiction of the transnational internet
Pammer – an Austrian – booked a cruise from Italy to the Far East. The cruise was operated by a German company. He paid over 8 000 Euros.
Pammer did not get what he wanted. there was a single cabin not a double.. no ventilation. the ship did not have the facilities he was told to anticipate.
Pammer wanted money back . he got only 3 000 Euros.
Heller booked a room for ppeople via the internet. he did not pay for it. Alpenhof operated the email
If companies sell to citizens of other member states then they have to meet EU regulations
Pammer was able to sue. it was a tourist contract
if a company directs it activities to a member state then it must comply with the law of the said state